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Knowledge communication
Informal information gets formal in different domains (worlds).
(Teleen Steven L, 1996), Director, IntraNet Solutions Amdahl Corporation, talks about
- Formal Information (officialy sanctioned and commisioned information of the enterprise)
- Project/group information (intended for use within a specific group to communicate and share ideas, coordinate activites, etc.)
- Informal information (notes, memoranda, white papers, individual presentations, etc. not necessarily stored on personal home pages)
Teleen Steven L, 1996, "Intranet Organization:Strategies for Managing Change". http://www.intranetjournal.com/library.html (NOT ACTIVE AN LONGER)
Examples on different type of information and services residing in company Intranets, and Company Knowledge Nodes.
Information
- Company Policy
- Company handbooks
- Customer and product databases
- Travel accounting form
- Employee home pages
- Project home pages
- FAQs (Frequenltly Asked Questions)
- Feed Back forms
- Presentations
- Learning material
- Personal information (also from company databases)
- Support information to different company personal categories (sales, design, O&M, etc..)
Communication, coordination support
- email
- discussion groups
- work flow support
- videoconferencing
- application sharing
- work space sharing
- information push and pull
- on line/off line
- etc.
Applications
- Resources availability and booking
- Company personal competenses
- Decision support systems
- Calculation programs
- etc.
More to read:
Wessberg Victoria, 1997, "Intranätanvändningen inom amerikanska företag". Sveriges Tekniska Attachéer, USA 9713 (49 pp).
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